Privacy Policy

1. Introduction

MSSA Global Multi-Asset Strategy ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, trading platforms, and services.

We are registered in the United Kingdom (Company Number: 12931177) and authorised and regulated by the Financial Conduct Authority (FCA) under FCA Reference Number 954868. As a regulated financial services provider, we adhere to strict data protection standards and comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) and UK GDPR.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect various types of information to provide and improve our services:

2.1 Personal Data

Information that identifies you as an individual, including:

• Full name and date of birth
• Contact information (email address, phone number, postal address)
• Government-issued identification documents (passport, national ID, driver's license)
• Proof of address documents
• Tax identification number
• Employment and financial information
• Bank account and payment card details

2.2 Trading Data

Information related to your trading activities:

• Account balances and transaction history
• Trading positions and orders
• Deposit and withdrawal records
• Trading preferences and strategies
• Risk profile and investment experience

2.3 Technical Data

Information collected automatically when you use our services:

• IP address and device identifiers
• Browser type and version
• Operating system
• Time zone and location data
• Pages visited and features used
• Referral source and exit pages
• Date and time of access

2.4 Communication Data

Information from your communications with us:

• Email correspondence
• Live chat transcripts
• Phone call recordings (where permitted)
• Support ticket content
• Survey responses and feedback

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• To create and manage your trading account
• To process transactions and execute trades
• To provide customer support and respond to inquiries
• To send account-related notifications and updates

3.2 Regulatory Compliance

• To verify your identity (KYC requirements)
• To prevent money laundering and financial crimes (AML)
• To comply with tax reporting obligations
• To meet regulatory reporting requirements

3.3 Security and Fraud Prevention

• To detect and prevent fraudulent activities
• To protect against unauthorized access
• To monitor for suspicious transactions
• To maintain the security of our systems

3.4 Service Improvement

• To analyze usage patterns and improve our platform
• To develop new features and services
• To conduct research and analytics
• To personalize your experience

3.5 Marketing (with consent)

• To send promotional materials and offers
• To inform you about new products and services
• To conduct market research

4. Data Sharing and Disclosure

We may share your information with the following parties:

4.1 Service Providers

Third-party companies that help us operate our business:

• Payment processors and banking partners
• Identity verification services
• Cloud hosting and IT service providers
• Customer support platforms
• Analytics and marketing services

4.2 Regulatory Authorities

We may disclose information to:

• Financial Services Authority (FSA) of Seychelles
• Tax authorities as required by law
• Law enforcement agencies when legally required
• Other regulatory bodies with jurisdiction

4.3 Legal Requirements

We may disclose your information when required to:

• Comply with legal obligations
• Respond to court orders or legal processes
• Protect our rights and property
• Prevent or investigate potential wrongdoing

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement comprehensive security measures to protect your information:

5.1 Technical Safeguards

• 256-bit SSL/TLS encryption for data transmission
• Encrypted data storage at rest
• Multi-factor authentication (MFA)
• Firewalls and intrusion detection systems
• Regular security audits and penetration testing

5.2 Organizational Measures

• Access controls and role-based permissions
• Employee security training and awareness programs
• Confidentiality agreements with staff
• Incident response procedures
• Regular security policy reviews

5.3 Physical Security

• Secure data center facilities
• Access control systems
• 24/7 monitoring and surveillance
• Environmental controls

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

6.1 GDPR Rights (EU/EEA Residents)

6.2 Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Subject line: "Data Subject Request"

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged in to your account
• Understand how you use our website
• Improve our services and user experience
• Deliver relevant advertising (with consent)

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

8.1 Retention Periods

• Account Data: Duration of your account plus 7 years after closure
• Transaction Records: 7 years from the date of transaction
• KYC Documents: 7 years after the end of the business relationship
• Communication Records: 5 years from the date of communication
• Marketing Preferences: Until you withdraw consent

8.2 Regulatory Requirements

We may be required to retain certain data for longer periods to comply with:

• Anti-money laundering regulations
• Tax reporting requirements
• Financial services regulations
• Legal proceedings or investigations

9. International Transfers

As a global company, we may transfer your data to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place:

9.1 Transfer Mechanisms

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding Corporate Rules where applicable
• Adequacy decisions by relevant authorities
• Your explicit consent where required

9.2 Data Locations

Your data may be processed in:

• Seychelles (our registered jurisdiction)
• United Kingdom (operational office)
• European Union (service providers)
• Other jurisdictions where our service providers operate

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For significant changes, we will notify you via email or through our platform
• We encourage you to review this policy periodically

Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all inquiries within 30 days.